Unlocking the customer experience in the store of the future

The Coronavirus pandemic brought unprecedented pressures to the retail sector. When it was already struggling with crippling business rates, Brexit uncertainty, and price wars from online challengers, COVID arrived and closed down most traditional High Street retail sectors almost overnight.

In just 12 months, retailers, from major brands to small independents, have had to adapt their business models and look for new ways to attract consumers and improve the physical experience.

Consumers will return to the high street in the post-pandemic world with a heightened sense of enjoyment and expectation. As retailers look to reimagine their spaces to attract shoppers back, it will be the services that surprise and delight people that will make the difference.