Welcome to the ChargeBox® Charging Service Trial at Heathrow Airport Terminal 2
Thank you for using our new charging stations. We’re conducting a trial to enhance the charging experience for passengers. Your valuable feedback will guide us in delivering an even better service. Below are more details about the service, answers to frequently asked questions (FAQs), and options to share your feedback.
About the Service
Our charging stations are meticulously designed and built in the UK to offer fast, efficient, and reliable charging for all your devices. Each station provides:
16 charging ports, including 8 cables (USB-C and Apple Lightning), 4 fast wireless charging pads, and 4 USB sockets for your cables.
Fast charging technology: up to 60W for cables and 15W for wireless pads.
Convenient design: accessible for seated, standing, and wheelchair users.
Real-time monitoring: ensuring the best possible service and quick resolution of any issues.
We hope this new generation charging experience makes your journey through Heathrow smoother, more relaxing, and more enjoyable!
Frequently Asked Questions (FAQs)
How fast can I charge my device?
Our fast-charging technology can charge up to 20% of your device's battery in just 10 minutes, depending on your device, its battery level, and its charging capacity. Your device controls the speed at which it charges. The charging cables provided offer the best charging speed, and each cable offers up to 60 watts of power, which is a lot!
Can I use my charging cable?
Yes, the stations have USB-C and USB-A sockets for your cables. However, we recommend using the cables provided for the best charging experience.
What devices are supported?
Our stations can charge most modern smartphones, tablets, and laptops.
Are the charging stations safe to use?
Absolutely. Our charging stations are built with robust safety features. All cables are securely fastened, and the system continuously monitors each cable to ensure the highest service availability. We have adopted the globally recognised USB Fast Charging standard, which hardware manufacturers have converged upon for safety, speed and compatibility. Our cables are sourced from top-tier manufacturers and are specially enhanced for durability and ease of use. Any issues are swiftly detected and resolved, ensuring a reliable and safe charging experience.
Why are the charging cables the length they are?
The cables' lengths are intentionally designed to minimise strain on the charging components, reduce the risk of damage from overhanging, and ensure a smooth passenger flow around the charging stations. Longer cables can create hazards and lead to wear and tear. Please treat the cables carefully, as you would your own, and avoid pulling them beyond their natural limit. Returning them to their seated position after use would be greatly appreciated, as well as ensuring they're ready for the next passenger.
What's the best way to charge my device(s)?
See a table here for many Apple & Android device charging recommendations. For the best charging experience, we recommend you try to not use your device while charging - especially for laptops and tablets, which use much of the charging power just to keep the screen on.
What do I do if the charging station isn't working?
Please let us know by filling out the feedback form below or emailing us. We'll do our best to resolve any issues as quickly as possible.
Who do I contact if I have more questions or feedback?
You can contact us at support@ChargeBox.com. Alternatively, send us your comments or questions in the feedback form below.
What data is collected when I use the charging stations?
We collect anonymised charging data for technical monitoring, including usage patterns and performance. We don't collect personal information or device identification information. We aim to ensure the stations function optimally and gain insights into improving the service. For more details, please refer to our Privacy Notice.
Share Your Feedback
We'd love to hear your thoughts on our charging service. Please let us know how you feel about the experience:
Your feedback helps us understand what works well and what we can improve. Thank you for taking the time to share your thoughts!
Contact Us
If you have more detailed feedback or questions, please use the form below to get in touch.
Thank you for taking part in our trial. Your feedback is crucial to helping us enhance our services and deliver a superior experience for all Heathrow passengers.